Frequently Asked Questions
How Everything Works
How does Sprinly work?
First, you pick the weekly plan that fits you best. We have plans to accommodate everyone, whether the meals are for an individual, a couple or an entire family. And don’t worry, you can skip a week or cancel anytime. After you select your plan, you can choose your dishes from our rotating menu each week by Tuesday at 11:59pm EST and we will then source the freshest ingredients to craft your meals. If you decide to not make a selection by the deadline, we’ll deliver you one of each dish, with an emphasis on our chef’s favorites, so you can try them all!
Depending on your location, your meals will be delivered to you on Mondays (5-10pm) by our team of drivers or on Tuesdays via overnight delivery with UPS or FedEx. In both cases, they are in an insulated box with ice packs so they stay fresh at your doorstep even if you’re not home. All you have to do is heat and enjoy.
Where do you currently deliver?
Does Sprinly deliver ingredients for me to cook? Or are they fully prepared meals?
Unlike meal-kit companies that ship ingredients for you to cook, our chefs fully prepare the meals for you, so all you have to do is heat (microwave, stovetop, or oven) and enjoy. There’s no prep required! We want you spending more time doing the things you love.
Who uses Sprinly?
Sprinly started with the mission to make it easier for others to live and maintain a healthier lifestyle, all without jeopardizing flavor. We want to be your personal chef and nutritionist, so our weekly meal delivery service is perfect for those busy individuals who don’t have time to cook every night, vegans working to maintain their diet, or anyone trying to jumpstart their healthier lifestyle with plant-based meals.
What happens if I don’t select my meals by the Tuesday 11:59pm EST deadline?
If you don’t make a selection by the weekly deadline, we’ll deliver you one or two of each dish so you can have a variety of nutritious meals to try for the week. If you selected the 20 meal plan, we’ll deliver you three of each dish along with a couple chef favorites.
After I place my order, will I receive meals every week? Can I pause or cancel?
Yes, yes and yes! After you purchase your meal plan, we will deliver your nutritious meals every week. If you are out of town or do not want meals for an upcoming week, you can pause or cancel your subscription easily within your My Account page by clicking Subscriptions>View and then clicking Pause to pause your subscription or Cancel to cancel your subscription. There are never any commitments, fees or penalties – we try to make our service as easy as possible to fit your lifestyle.
Please note that if you would like to pause or cancel, you will need to do so before Tuesday 11:59pm EST each week to avoid being charged for that upcoming week.
How many meals can I choose from each week? Can I mix and match?
Every week, we have 6 new meals on our menu for you to choose from. Feel free to mix and match or even choose up to 18+ of any one dish! Our chefs design the menu to make sure there is a variety of different cuisines and flavors each week, so you can rest assured knowing that you’ll be enjoying interesting new dishes all the time. In addition, we plan to expand the number of selections available on our weekly menu over time.
What should I do with the packaging and food containers?
Packaging – We like to wash and reuse anything we can, so for Cleveland clients, please leave the insulated bags with ice packs at your doorstep the following week for us to pick up. If your meals are shipped to you via FedEx or UPS, then we always recommend donating the 100% water-based, non-toxic ice packs to local food banks, churches, shelters, Meals on Wheels or Girl/Boy Scouts organizations who can use them! Also, the eco-friendly insulated liner is completely compostable, so you can compost the material inside the liner and then recycle the outer bag portion.
Food Containers – Our food containers are microwave safe, oven safe, freezer safe, and made of up to 40% recycled materials (highest % we’ve seen)! Of course, they are also 100% recyclable.
Why is Sprinly a weekly service instead of an on-demand service or restaurant?
That’s a great question and one that we thought a lot about before launching our service. One of the reasons eating healthier is so difficult is because people have to make that healthy-minded decision 21+ times a week. We think that by allowing our clients to simply choose their healthy meals once a week, they are able to make one conscious, positive decision for themselves, and eliminate the stresses many people face when it comes to selecting healthier choices every day. Imagine a life where there is no more asking yourself, “what’s for breakfast/lunch/dinner?” – and that’s because your next meal is already there ready for you in your fridge. Now, that’s utopia!
Equally important, because we are a weekly service, we are able to source exactly the amount of ingredients we need for that week. This means that the produce we use is harvested as close as possible (and sometimes even the same day) to when our chefs prepare your meals, allowing us to ensure that we use the very freshest ingredients. In addition, with the way we have set up our logistics and our source-exactly-as-much-as-needed model, our weekly service allows us to eliminate the waste you would often find with on-demand services or restaurants and therefore, we can lessen our environmental impact.
Finally, a core reason why we started Sprinly is because we wanted to spread honestly healthy meals to areas where it is difficult to find. So instead of opening a restaurant in one location, we decided to make delivery a central part of our business, so location will no longer stop someone from living a healthier, happier life.
What do you mean by “nutritionist-approved”?
Great question! One of the core reasons we founded Sprinly was because we felt like there were too many places using “healthy” as just a marketing word and that bothered us. We wanted to do it differently, so we design each dish with nutrition in mind first. We believe that you don’t need all the bad, processed ingredients to make food taste good, which is why we’re focused on bringing out amazing flavors in all our dishes with clean, wholesome ingredients. That is why our chefs work hand-in-hand with nutritionists and a doctor focused on plant-based nutrition in designing our meals to ensure that your meals are honestly nutritious & delicious, all packed with good macro and micronutrients.
For example, Vitamin C enhances the absorption of iron, so one of the many things we try to do is combine something full of iron, like spinach, with something packed with Vitamin C, like freshly squeezed lemon juice. This is just an example of many things we’re constantly thinking about at Sprinly to make sure each meal is not only incredibly delicious but also incredibly nutritious.
What is Sprinly's philosophy on healthy food?
We believe that the healthiest diet is a well-balanced one full of variety and rooted in eating clean, whole foods, with an emphasis on plants. It all starts with organic fruits and vegetables packed with nutrients and antioxidants. We also love protein-packed, iron-filled legumes along with nutrient-dense grains to round out many of our meals. In addition, we keep oil and sodium at a minimum, and we never use refined sugars or sweeteners. Instead, we use simple, clean ingredients to add flavor to all our meals. We believe a strong balance of macro and micronutrients allows your body to perform at an optimal level, leaving you feeling energized, both mentally and physically, all day long.
Are your ingredients organic?
We always strive to source the highest-quality ingredients from farmers and partners who share our belief in sustainable agricultural practices. Therefore, we always work to source organically as much as possible. Because market availability fluctuates throughout the year, there are times when certain ingredients aren’t available organically, and in those instances, we use our very best judgment to source the freshest and most nutritious ingredients we can find. And as always, we choose to support mindful purveyors who share our high standards of quality.
Can I customize each meal if I avoid or don't like certain ingredients?
You are always able to select which meals you’d like on our new menu each week (6 new meals every week) and we make sure to list the ingredients for you on the meal selection form so you can make always make an informed decision and select which meals you want or don’t want each week. Ingredients are also on the label, which is attached each meal, and you can always email us at firstname.lastname@example.org if you have any questions. At this time, we’re not able to customize each specific meal, but we have many clients who avoid certain ingredients and they simply choose other dishes that exclude those ingredients. Additionally, you’re always able to skip a week if you don’t like a particular week’s menu as well. We try to keep it flexible 🙂
How many servings is a meal?
Our meals are prepared as a single serving and are packaged individually so that you can easily grab a prepared meal to take to work for lunch or you can also enjoy them for dinner with your partner or family too. Though they are packaged individually, many of our clients tell us that our meals can oftentimes last them 1 – 1.5 meals. On average, our meals range from 14 oz – 20 oz (salads naturally tend to be a little lighter than others, though we provide larger containers for salads). The best part about it is that all of our meals are nutritionist-approved and we use high-quality nutrient-dense organic ingredients so you never have to worry about overeating!
How long will my meals stay fresh? Can I freeze my meals?
All of our meals are made fresh every week, and because we never use any artificial preservatives, we recommend that our clients eat their meals within 5-6 days of delivery, though some of our meals will last longer than that. Of course, we always suggest that you trust your instincts as well. To make it even easier for you, we will also mark the meals that are best enjoyed in the earlier part of the week. In addition, if you’re really unable to eat all of your meals within the given time frame, you can to freeze them if you’d like. However, we don’t typically recommend freezing the meals, due to its impact on quality, but we understand if it is necessary at times. And if you do decide to freeze your meals, we recommend freezing meals like soups or curries, rather than salads.
Are there instructions for heating or preparing the meals?
Yep – each meal comes in a microwave-safe container with specific instructions on how to enjoy your meal. Some dishes may be eaten cold, others may require some quick heating on the stovetop or in the microwave or oven, and many will include a sauce and some garnishes 🙂
Currently, we provide microwave and stovetop instructions but are currently still working on oven instructions.
Do you have nutritional information for each meal? How many calories are in a typical meal?
We’re currently working on getting all of this data set up on our website so please stay tuned! Typically, our meals will range from about 400 – 600 calories, but our focus is always on nutrient-dense whole foods first. Our belief centers around making sure all of our meals are made with nutritious ingredients rather than calorie counting, and that the calories in our meals are coming from healthy sources like vegetables, nuts, and legumes.
When developing recipes, we are also very mindful of the sodium content in our meals as well. Our goal is to only have ~200-400mg of added sodium per serving.
Please leave your email if you’d like us to notify you once the nutrition information for our meals is available.
Does your menu repeat?
We love to keep it exciting with new dishes all the time, which is why our chefs and nutritionists are constantly innovating on new meals every week. That being said, you will see meals repeat after a couple of months, especially if our clients tell us that they really enjoyed certain dishes. But not to worry! We will still be introducing new meals all the time. If you enjoyed a particular dish or did not enjoy another, we’d love to hear from you at email@example.com. You can also give feedback on your meals every week by logging into your account and selecting feedback at the top of the page.
Are your meals vegan?
Yep – we do not use animal products in any of our meals. Whether you’re vegan, omnivore, or otherwise, we believe that everyone can benefit by incorporating more plants in their diet.
Are your meals gluten-free?
Yes, all of our meals use gluten-free ingredients! Even better, we recently moved into a gluten-free kitchen as well 🙂
Are your meals oil-free?
We always keep both sodium and oil at a minimum for our meals. When we do happen to use oil, the oils we use are olive oil or a toasted sesame oil in some Asian-inspired dishes.
When do you deliver?
Depending on your location, your meals will be delivered on Mondays by our team of drivers or Tuesdays via overnight delivery with UPS or FedEx. Either way, you’ll have delicious, healthy meals to start your week off strong!
Do I need to be home when my meals are delivered?
Nope. Our boxes are insulated and delivered with ice packs so that your meals will stay fresh for you when you get home. Need to provide specific delivery instructions for your delivery? You’re able to sign up for FedEx Delivery Manager, a free service offered by FedEx, to let them know exactly where to leave your package. You can check it out at fedex.com/delivery. 🙂
Do you sell gift certificates?
Yes, we do! We find that Sprinly is a great gift to give to those you care about. You can purchase gift certificates here. Alternatively, you can surprise someone by signing up for a plan for them directly on our site and having the meals show up at their doorsteps!
What if I have a question that is not addressed here on this FAQ page?
No problem! Just email us at firstname.lastname@example.org and we’ll get back to you within 24 hours.
What is your refund policy?
At Sprinly, we have a happiness guarantee policy. We are always working hard to improve Sprinly, and if there is anything that you are unsatisfied with, please let us know and we will do everything we can to make it right. Depending on the circumstances, we may provide a refund or redeliver meals to you. Please note that our meals are made fresh every week, so we advise our clients to eat their meals in the suggested time frame of 5-6 days.
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